Delete your account / Padam akaun anda

A parent or guardian can permanently delete the family account, every child profile, quiz attempt, progress record, saved preference, and the associated sign-in record.

Ibu bapa atau penjaga boleh memadamkan akaun keluarga, semua profil anak, percubaan kuiz, rekod kemajuan, pilihan tersimpan dan rekod log masuk yang berkaitan secara kekal.

Delete online / Padam melalui laman web

Sign in to CerdikAI / Log masuk ke CerdikAI.
Open Account settings / Buka Tetapan akaun.
Choose Delete my account / Padam akaun saya and confirm the warning.

What happens / Apa yang berlaku

Deletion is permanent and cannot be undone.
The account is signed out after deletion.
Transaction records that must be retained for tax, fraud prevention, dispute, or legal obligations may be kept only for the required period, then deleted or anonymised.

Pemadaman adalah kekal. Rekod transaksi yang wajib disimpan untuk cukai, pencegahan penipuan, pertikaian atau kewajipan undang-undang hanya akan disimpan sepanjang tempoh yang diperlukan sebelum dipadam atau dinyahnamakan.

Need help? / Perlukan bantuan?

If you cannot sign in, email support@cerdikai.com from the account email and request deletion. We may ask for limited information to verify that you are the account owner.